FAQs
If you have difficulty with the FAQ links below, you can also view the FAQs here.
Can't find the answer to your question? Get in touch. WhatsApp Kin (faster) or Contact Kin
FAQ Categories
Pricing
Fair membership. Regular Membership.
Kin Cooperative is supported by member donations. We don't have billionaire backers, we don't sell data, we don't use ads, and we don't charge transaction fees. And it's not free or easy to develop and sustain a service like Kin.
Regular members
make a monthly donation of £1 minimum to Kin Cooperative (Kin Membership)*
can create as many groups as they like
*if you are a professional with regular, depandable income, we ask that you contribute a little more - perhaps the price of a coffee or a streaming subscription (£5.99) - this allows us to make the platform available to others.
Open membership. Solidarity Membership.
We believe in making membership accessible. If £1 per month is a financial strain, please WhatsApp Kin (faster) or contact Kin and we can talk to you about Solidarity Membership.
Solidarity members
can only be in ONE group
Two easy steps (membership)
Paying your membership is easy but takes TWO STEPS.
STEP 1: click the set up a regular membership donation button on your home page or on the Kin Members group page and type the amount you wish to contribute and how often: weekly or monthly.
STEP 2: go to your bank app and set up a weekly or monthly standing order to Kin Cooperative Limited using the unique reference that was generated.
That's it. You are now a full member of Kin Cooperative! You will also be emailed the instructions (check your spam folders).
Changing your membership payment
If you decide to change the amount you are contributing regularly, you can do this on your member home page.
STEP 1: change the amount of the contribution on your member home page.
STEP 2: go to your bank app and modify the standing order. You may need to cancel and set up a new standing order if your bank does not allow you to change it.
IMPORTANT: if you cancel your regular membership donation, your Kin Cooperative account may be frozen. If you have any issues with a membership payment or need to discuss your cicumstances with us, you should WhatsApp Kin (faster) or contact Kin.
Why two steps?
Two reasons:
- Payment providers like PayPal, Stripe and WorldPay store your data and charge fees for every transaction and we don't think your savings should be generating profits for wealthy shareholders.
- Making transactions from your bank to Kin's bank is as safe as paying a friend. It means Kin Cooperative never needs to store your card details, which means being less of a target for cyber criminals.
Contributions
Two easy steps
Contributing to a kin group is easy but it always takes TWO STEPS.
STEP 1: click the contribute button on your group's page and enter the amount you wish to contribute.
STEP 2: go to your bank app and make the contribution to Kin Cooperative Limited using the unique reference that was generated.
That's it. You will also be emailed the instructions (check your spam folders). Your contribution will now appear as "pending" on your group page. Once the money has been received, it will be available to your group.
If you realise you have made a mistake or have any issues with a contribution, you should WhatsApp Kin (faster) or contact Kin.
Why two steps?
Two reasons:
- Payment providers like PayPal, Stripe and WorldPay store your data and charge fees for every transaction and we don't think your savings should be generating profits for wealthy shareholders.
- Making transactions from your bank to Kin's bank is as safe as paying a friend. It means Kin Cooperative never needs to store your card details, which means being less of a target for cyber criminals.
Two easy steps (recurring contributions)
Setting up a recurring contribution to a kin group takes TWO STEPS.
STEP 1: click the recurring contribution button on your group's page and put in the amount you wish to contribute and how often: weekly or monthly.
STEP 2: go to your bank app and set up a weekly or monthly standing order to Kin Cooperative Limited using the unique reference that was generated.
That's it. You will also be emailed the instructions (check your spam folders).
Your contribution will appear as "pending" on your group page every week or month. Once the money has been received, it will be available to your group.
Cancellation or Modification
If you decide to change the amount you are contributing regularly or need to cancel your recurring contributions, you can do this on your member home page.
STEP 1: change the amount or cancel the contribution on your member home page.
STEP 2: go to your bank app and modify or cancel the standing order. You may need to cancel and set up a new standing order if your bank does not allow you to change it.
If you realise you have made a mistake or have any issues with a contribution, you should WhatsApp Kin (faster) or contact Kin.
Two easy steps (contributing on behalf of someone else)
Contributing to a kin group on behalf of someone else takes TWO STEPS.
STEP 1: click the contribute on behalf of button on your group's page; type the amount you wish to contribute and the email address of the person on whose behalf you are contributing. NB. they must be in the group and the email must match.
STEP 2: go to your bank app and make the contribution to Kin Cooperative Limited using the unique reference that was generated.
That's it. You will also be emailed the instructions (check your spam folders).
Your contribution will now appear as "pending" on your group page. Once the money has been received, it will be available to your group.
If you realise you have made a mistake or have any issues with a contribution, you should WhatsApp Kin (faster) or contact Kin.
Money request process
On your group page click the request money button and enter the amount and your bank account and sort code. IMPORTANT: your bank details must be YOURS and must be exactly as they appear on your bank card - you cannot request money to anyone else's account.
After you request money from your group a notification is sent to your group admins to approve the request. Make sure the amount you are requesting has been agreed before making the request to avoid any delays. Group admins may deny money requests if they have not been approved by the group.
Once the admins have approved your money request, the Kin Cooperative team will make the payment. You will receive an email when the money is on its way to your account.
If you realise you have made a mistake or have an issues with a money request, you should WhatsApp Kin (faster) or contact Kin.
The following transaction limits are set for any single member for contributions to and requests for money from a group:
£5,000 per single transaction
£5,000 per rolling 30 day period
£25,000 per rolling 365 day period
Transactions exceeding these limits will be automatically flagged for review. The Kin Team may request supporting information (e.g., source of funds or explanation of purpose) before approval and your activity may be paused until the issue is resolved.
You can read more about why Kin has transaction limits in our Anti Money Laundering Policy.
If you want to make a larger transaction, please get in touch as early as possible: WhatsApp Kin (faster) or contact Kin by email.
Kin Groups
1.Traditional Rotating Fund
Communities around the world use rotating funds. Rotating funds enable members to save quickly for amounts that can be hard to achieve on their own.
How it works:
- every week or month everyone in the group contributes to the common fund
- every week or month one person takes the whole pot
- continues until everyone has received the whole amount once
Who gets the pot is usually decided by lottery or negotiation: for example, if someone in the group needs money suddenly, they may ask to have their turn first or on a certain date.
"Hands" variation: members can pay in multiples of a standard amount, sometimes called "hands". For example, a group may decide to have a "hand" of £20. Each member can put in one hand or multiple hands as long as they do this every week or month. The member will receive the whole pot on rotation once for every hand they put in. Someone paying in 4 "hands" worth every month will receive the whole 4 times over duration of the fund and someone putting in 1 hand per month will receive once.
2.Food Cooperatives
There are dozens of food cooperatives already using Kin. They are a great way to make savings, eat better and build community. Kin Cooperative is working with Cooperation Town to support neighbourhood food cooperatives across the UK.
How it works:
- members contribute a weekly amount (usually around £5)
- one member (the treasurer) requests money every time an order is made to pay for the food purchase
- food is delivered and divided among the members as agreed
If there is money left over, this can build up towards a bigger order later on or for a community party or can be divided back to the members.
3.Freelance Christmas Fund
Sometimes called "bread funds", groups of freelancers all over the world have created savings clubs to help them manage sudden losses of income. Many self-employed people do not receive holiday pay or sick pay and Christmas can also be a time where there is less work and less income. Starting a savings club with people in the same situation can help you create strong savings habits and a safety net.
How it works:
- members pay in as much and as often as they think appropriate
- when they need their funds, they request the amount from the group
Usually members can only request what they have put in but some groups may decide to create a solidarity fund as well to help newer members especially if they are saving more than they are requesting.
4.Traditional Accumulating Fund (2 kinds)
Accumulating funds are also common all over the world. They tend to come in two variations:
- Community Purchase
- Interest Free Loan Fund
Community Purchase: is when neighbours, friends or family save together to purchase something that will benefit them all or to support a common cause. They usually contribute equally or by an agreed formula - "each according to their means".
Interest Free Savings and Loan Fund: is when members effectively allow their savings to be available to oters in the group on the basis that they will pay it back.
- everyone in the group commits to contribute to the common savings fund. It can be every day, week or month, it can be the same amount for all the members or different amounts depending on how the group decides members can access the funds (on kin group pages you can always see the total each member has contributed and requested).
- a member requests a loan and explains how they will pay it back. The group agrees to make the loan.
- the member pays back the loan over the agreed period.
Secure variation: some groups may choose to create an additional savings pot to "secure" the loans. Usually this would involve contributing regular smaller amounts on the basis that they should equally carry the burden if a group member fails to pay back money they owe. In this way the security fund is not interest attached to the loan itself and the fund remains halal.
Got ideas?
There are thousands of reasons to engage in financial mutual aid. You can also use a kin group for more than one thing at the same time because kin allows you to track how much everyone in your group has contributed and received.
If you want to discuss an idea with us, WhatsApp Kin (faster) or contact Kin. We're always excited to work with you!
The short answer is yes.
You can set up a group because you need money right now. A lot of traditional rotating funds begin this way.
Unlike for-profit buy-now-pay-later companies like Klarna, with Kin you can pay in 5, 10, 12, or as many you as your group agrees together. And if you aren't able to make a payment, it won't affect your credit score - it's up to your group to decide what happens if a member is unable to contribute in the way they committed to.
Remember Kin Cooperative is for mutual aid, that means saving together should benefit everyone in your group over time in the way that you have all agreed together.
Here is an example:
- Tabi needs a new washing machine because her old one broke.
- She can't afford the £400 for a new one so she contacts 7 friends. If all of them together (Tabi + 7 = 8) put in £50, that's £400 (50 x 8).
- Tabi's friends agree to pay in £50 every month for 8 months. Tabi requests £400 the first month and buys her washing maching.
- Next month, they each pay in again and another friend requests £400.
- They repeat it every month until all of the friends have received £400.
- After 8 months, Tabi has now paid into the group £50 x 8 months = £400, the price of her washing machine.
If your group collects savings and lends money to members without interest (or riba), then it is halal (Sharia-compliant).
Your group may ask for an administrative fee from members as long as this fee is not contingent on the size of the money request or the duration of repayment.
Example secured loan fund (halal)
To create a secured, interest-free loan fund, you could set up two related pools:
- Pool 1: The main savings and loan fund. Members contribute regularly, and loans are made from this pool without interest.
- Pool 2: A loan security fund. Members contribute smaller amounts here to provide collective protection against losses.
Both pools grow over time. Members do not withdraw from Pool 2, but if there is a loss or default in Pool 1, funds from Pool 2 can be used to cover it.
This model keeps the system fully halal: zero interest, zero profit-making, 100% mutual aid.
The money belongs to your group
It's not like putting money with a bank that holds it for you personally. When you contribute to your kin group it belongs to your group and your group makes the decisions about how to use it so it is important that you trust the people in your group and especially your group admin who is responsible for approving new members and withdrawals.
Kin Cooperative is not responsible for the behaviour of people in your group. However, if a member breaks Kin Cooperative's rules or code of conduct, they will have their membership suspended or terminated. If you are worried about anyone in your group or you are unclear about how your group should work financially, you should contact the Kin Cooperative team immediately.
Make a group agreement
Having a group agreement can increase trust and prevent against issues by making it clear that it doesn't benefit anyone to break the rules. In the UK, a written or even spoken agreement can be used as evidence in a civil court.
Visit the group agreement page now.
Kin has been developed for financial mutual aid only
That means there are things you cannot use Kin for including but not limited to:
- You cannot use Kin to fund anything illegal.
- You cannot use Kin to avoid tax, or to hide the origin of funds, i.e. money laundering. (See Kin's Anti Money Laundering Policy).
- You cannot use Kin for individual private profit-making.
- You cannot use Kin for purposes of transacting business, trade, for supply of a service or anything liable for taxation as income or capital gain.
- You cannot attempt to coerce someone to use Kin or contribute more, more often or request money in smaller amounts or less often against their will.
- Admins cannot use their power to approve or deny requests for money for any reasons other than for the agreed, sustainable and equitable operation of the group.
Anyone may report a group or member to your Kin Cooperative Team at any time.
Any breach of these rules or any other Kin policy or the term of service may result in suspension of services or expulsion without prior notice.
Group Agreements
Make a group agreement
Having a group agreement can increase trust and prevent against issues by making it clear that it doesn't benefit anyone to break the rules. In the UK, a written or even spoken agreement can be used as evidence in a civil court.
Example questions and answers
Here are some of the most important questions you might want to answer in your group agreement:
What happens if you are unable to contribute?
Example answer: if you are unable to contribute within 14 days of the regular date, you must notify the group. If you fail to contribute without notifying the group, then you may be asked to settle the balance and to leave the group immediately and/or be expected to make an extra 10% payment.
When can you leave the group?
Example answer: you cannot leave the group if you have received more than you have contributed except under special circumstances and only then by resolution of 75% of the whole group.
Who can join the group?
Example answer: if a new person wishes to join the group, it must be agreed by everyone even if they are taking the place of a group member who is leaving. Alternative answer: the admin approves new members and guarantees their trustworthiness.
- You may also want to specify:
- Contribution amounts;
- Contribution schedules;
- How decisions are made about money requests;
How group agreements and other rules are made or changed.
A group agreement can be the difference between a happy community and a broken one.
Having trouble with your group or thinking about your group agreement? WhatsApp Kin (faster) or contact Kin for support.
Security
Using kin is as safe as sending money to a friend
And safer than any website that stores your card details (because we don't!).
Contributions: Kin asks that you make payments directly from your bank account to the Kin Cooperative bank account. This means that we NEVER need to store your card details and we will never ask for them and there are no third party payment processors like Stripe or SagePay that take a fee and can delay refunds if any issues happen.
Requests For Money: Kin makes the payment directly from the Kin Cooperative account to yours. Kin will ask you for your Account Name, six-digit Sort Code and eight-digit Account Number. These numbers can ONLY be used to pay you. If these details were stolen, they could be used to initiate a direct debit, however, all direct debits in the UK are covered by the Direct Debit Guarantee and any fraudulent direct debits would be returned to you. This can also happen if you send your details to a friend. If you see any suspicious direct debits, you should always contact your bank immediately.
Cooperative all the way
Contributions to Kin groups are held in the Kin Cooperative bank account. Kin banks with the Co-operative Bank.
Wasn't the Co-operative Bank sold to private owners? Following the 2008 financial crisis, the Co-operative Bank was bought by private equity but as of January 1st 2025, it has been purchased by Coventry Building Society and is now re-mutualised - that means owned by its members and users and not by private shareholders.
Only two members of the Kin Cooperative Team have access to the bank account and all contributions and gifts are checked and paid out and double checked manually.
Tax & Benefits
Kin Cooperative is advised by our partners at the Third Sector Accountancy Cooperative.
Bottomline: Contributing to a kin group is the same as giving money to a friend, just in a more organised way, and not necessarily a friend. Money received from a kin group is also treated like a gift from a friend, not income.
Contributions are not taxable because they are freely given, with nothing expected in return, not in relation to a trade, investment or any kind of business or rights to property.**If this is not the case with your group, you may not use Kin Cooperative.
- How will money received appear on my bank statement?
All transfers are to and from Kin Cooperative Limited. - Is the money I receive considered taxable income?
No. - Are my contributions tax-deductible?
No. - Can I contribute money directly from my business or only personal income?
Only personal income. - Do I need to include this money in a Self Assessment tax return?
No. - What do I call received money in my accounts if not income?
Because it is personal, you do not need to put them in any accounts you would give to HMRC. - Then do I need to keep documentation (e.g. messages and receipt emails) about kin group contributions and money received for the future?
It is always a good idea to keep accurate records for yourself. - Will receiving regular amounts raise flags with my bank or HMRC?
It is possible that regular amounts of money coming from any one source will attract attention, especially if the amounts are large. - Will receiving money from kin groups affect my credit score or access to financial products?
It could possibly improve your credit score and would not harm it, unlike using buy-now-pay-later services. - What about inheritance tax? Does the £3,000/year gift allowance apply?
There is no cap to the contributions you can make as gifts. It is only if you give such a large donation that it depletes your assets that Inheritance Tax would come into play (on death within 7 years). This is unlikely to be an issue for most users of Kin but if you think it may be for you, then you should take independent inheritance tax advice.
See here for guidance: https://www.gov.uk/inheritance-tax/gifts
Have more questions? Get in touch: WhatsApp Kin (faster) or contact Kin via email.
Kin Cooperative is advised by our partners at the Third Sector Accountancy Cooperative.
Bottom line: Contributing to a kin group is the same as giving money to a friend, just in a more organised way, and not necessarily a friend. Money received from a kin group is also treated like a gift from a friend, not income.
Contributions are not taxable because they are freely given, with nothing expected in return, not in relation to a trade, investment or any kind of business or rights to property. **If this is not the case with your group, you may not use Kin Cooperative.
- Will receiving this money reduce my Universal Credit, CT reduction or other benefits or impact my eligibility for PIP, ESA, JSA, or Pension Credit?
In most cases, no, but you should check the rules for personal gifts for each program you are in or applying for. You can start here: https://revenuebenefits.org.uk/ - What about my threshold / allowance?
Some benefits have a threshold (the maximum amount you are allowed in savings / assets) to remain eligible. If money received from your kin group takes you over that threshold for a consistent period of time, it may reduce your benefit allowance or eligibility to receive benefits. - My benefit advisor doesn't understand Kin. What do I do?
Some benefit advisors may not understand financial mutual aid and the long history of savings clubs. Please contact the Kin Cooperative Team if you need support.
Have more question? Get in touch: WhatsApp Kin (faster) or contact Kin via email.
About Kin Cooperative
Banks and Credit Unions take in money (“deposits”) from individual customers and lend money with interest. They make profit by charging more interest on loans than they pay on savings.
Kin works differently. Kin members save money together in groups.
Kin does not offer loans or any kind of personal, current or savings accounts. Kin hosts your group’s shared money and facilitates transactions between you and your group.
- Your money isn't deposited with Kin because money contributed to a group belongs to the whole group and it’s up to the group to decide what to do with it. A bit like a group bank account but only for mutual aid*.
- Kin doesn’t lend you money. You request money from your group. It’s up to you and your group to decide together if, how and when you pay it back.
That means, yes, there’s trust involved. If you don’t need trust, you don’t build trust and you don’t build community.
In other words, banks don't build community. We do.
- Kin is owned and controlled by its members (like a Credit Union), not external shareholders (like a Bank).
- And Kin is run on a not-for-profit basis.
*Kin groups can only be used for the purpose of mutual aid, you cannot use it to pay individuals for goods or services. For a fuller understanding of what Kin can be used for, read the Code of Conduct.
Kin Cooperative is a fiscal host. There are many fiscal hosts in the UK and around the world that operate for different kinds of groups and if your group isn't right for Kin Cooperative, we can connect you with a host that is better suited.
Timeline
Dec 2023 - 100 people gathered in East London to hear Rob Callender share the idea that is now Kin Cooperative.
Feb 2024 - A small group of volunteers works for the next months to refine the plan and the design.
May 2024 - Kin Cooperative Limited is registered with the Financial Conduct Authority.
Aug 2024 - collaboration with Anthony Collins, Gunnercooke Solicitors and Cooperatives UK begins to further develop Kin's not-for-profit cooperative's rules and financial compliance.
Nov 2024 - work begins on https://kin.coop
Dec 2024 - the Kin team collaborated with the Movement Research Unit to run focus groups looking at the financial attitudes of different demographics and their reactions to the prototype version of the kin platform.
Apr 2025 - Kin Cooperative's new rules are approved by the Financial Conduct Authority. Kin Cooperative's governance structure is now strictly not for profit and ensures a 50/50 influence share between workers and users.
Apr 2025 - https://kin.coop launched!
Kin is owned and run by its members.
Members: everyone who uses the kin platform and every worker and or volunteer who contributes labour to keep the organisation running. Everyone must purchase a £1 share to be a co-owner of the cooperative.
Decisions: every member gets a single vote in the Annual General Meeting (AGM) and on all major issues. On all decisions, the votes of the platform users count for 50% and the votes of the platform workers (including volunteers) count for 50%. That means if we have 50,000 people using the platform and only 20 workers, the workers are still listened to and important (without them, there's no cooperative).
Management: a Board of 50/50 workers and users will be elected by all the members at the first Annual General Meeting (AGM) to oversee the day to day work of the cooperative. The board hires or delegates the management team, who manage the work. The Board can also delegate sub-committees and the members can also create committees outside of the delegation of the board. Ultimately the Board is responsible to the members.